Customer kitchen reviews

We have listed some of the letters and emails we have received and hope these will help convince you that we are the best people to entrust with your new kitchen project. We set this page in 2010 and we look forward to watching it develop. Originals are on file in our office.

Ms J Platts
Largo Piave 7
Vasto
ITALY
Hi Richard, everything arrived today safe and sound. Thanks very much for your informative and friendly service. Tell your boss I think you deserve a pay rise! If I need anything else in the future, I will definitely come to you again. All the best, Judith platts

Hello Richard,
                          I sent you my phone number yesterday via  email. & just to let you know i received my worktop today ,so all i  can say is thank you for such great service.

                                      Thanks again Malc.

Pete Smith. Herts.

We wanted a German made, large modern handleless kitchen. I had been looking for 10 weeks and had 10 quotes before coming across Alaris. I sent the design off to John and got a quote the next day which was simply unbelievable, along with suggestions on how the design could be improved.
Johns price undercut by a massive amount even the lowest quote I had to date. We exchanged a few emails to refine the design further and agreed the price. I then checked the design and build quality by looking at a few showrooms and browsing the manufacturers site in detail.
It's a bit nervous dealing with such a large purchase over the internet (kitchen from Germany, Alaris in Scotland and our home in Hertfordshire) - but we took the risk and Wow was it worth it. The units arrived at 8am on the promised day, 6 weeks later (all 40 boxes) already assembled . My fitter simply unpacked them, each package had installation instructions and the installation took 3 days including building a studwork surround for the cooker. Stunning accuracy - The whole kitchen fitted to within 10mm of the walls, all the doors and mitres were perfect and the savings have paid for the granite worktops and appliances. When we started looking at kitchens we visited the usual showrooms and kitchen designer studio's - all the kitchens we liked were way out of our budget. The kitchen we now have is exactly the same as the best we have ever seen in the posh design studio at half the cost. Best decision we ever made. Top tips - Measure your room very accurately and know your design inside out (we stuck ours on the fridge door). Do your research and find a really good kitchen fitter and ensure a perfect job. I asked a lot of fitters and they all quoted the same cost £2K but their quality of work varied widely.

Lara Barett London

We have had our kitchen extended and were looking for a modern stylish kitchen to fit into a large area. I had a particular kitchen company in mind, but the quotes were just too expensive. Whilst searched the web, I came across Alaris who supplied the kitchen units i was looking for. I was nervous about using an internet based company but the price quoted was so much cheaper than i had been previousy quoted that i took a chance. The service was great. I worked with John Murray via email and together we came up with a design which looks fantastic. He was very patient and changed the plans whenever i asked him to - which was quite often! He also always answered the phone which was very reassuring. I have had a very good experience with Alaris and i would definately recommend using them. I would also emphasise however the importance of finding a good kitchen fitter! 

Katrin Tudur Smith

I am 100% happy with the kitchen (pronorm - German make) and service we have received from Alaris. I genuinely have nothing negative to say. A few months ago, I emailed about 12 different pronorm suppliers around the UK with my specifications and rough kitchen design. Some of them didn't even reply to my email. Of the replies I did receive, Alaris were by far the best quote (some other kitchen companies even quoted double the price!!). Every time I emailed or phoned (which was a lot as I kept changing my mind with the layout) John Murray responded positively and dealt with my questions very quickly which helped a lot with the design process. I have dealt with other companies which take days to respond to a minor query which just delays everything and can be frustrating. Our kitchen was delivered exactly as specified with no nasty surprises (which had been a slight concern of mine purchasing a kitchen over the Internet and it looks fabulous I would recommend alaris kitchens to anyone wanting to buy a kitchen. Excellent quality, fantastic service and all cheaper than other competitors! What more can you ask?

France

I live in South West France and needed two large and expensive pieces of Kitchen equipment. The scope of the UK Internet is in my view broader than that in France. I was able to locate the products required on the Alaris Website, and found my telephone contact with Richard of Alaris positive and helpful from then on.
Conclusion of my purchase was quick, followed by road shipping from Aberdeen to SW France. That is not an everyday occurence. But the products were palleted and well packed and all arrived in good order. Richard throughout followed up my order to delivery to ensure satisfaction. I cannot ask for more. I would be happy to use Alaris again. And to me a positive and helpful phone manner is important. 

Bruce Blackwell London

We live in London, measured up our own space then purchased the kitchen by phone.
John who helped us with the purchase was extremely helpful at all times. I must have called and emailed 20 times with often rather insignificant questions and always received an immediate prompt, constructive and polite response.
I felt in control of the process throughout, have purchased the kitchen I had envisaged and was at no time felt presurised to buy.
We now have a high quality Mereway kitchen at a real discount.
Thank you, I shall be recommending you to friends. PS Alaris did not mention it but it looks just like the John Lewis Vermont range.

C Morrisson Leeds

Julie London

Hi Neil

Just to say the kitchen arrived first thing this morning as per Paul's phone call yesterday - it looks stunning even inside the packaging - Mum v excited! The Mereway driver was really polite and helpful so please feed that back to them. It was much appreciated.

Everything has been delivered perfectly as per the order as far as I can see, although I haven't unwrapped anything yet. A couple of plinths will be delivered next week as they were out of stock. All being well the kitchen will be installed at the end of next week - we are just waiting for the plaster to dry at the moment.

Thank you again for all your input with the design and being so incredibly efficient and helpful. A really fantastic service from 600 miles away! Could you please forward this to John (junior), who I spoke to right as the beginning, and Paul as well, because I don't have their email addresses to say thank you.

Just need to keep fingers crossed that it all fits and our installer can work out where all the bits go! Will send you a photo when it's finished.

Kind regards,

Julie

Malcolm Oneill. Aberdeen

Excellent job done, worked long and hard until job was done. Very neat and tidy with the work as well. Highly recommended. Thanks for all the effort.

Shirley Ewen. Aberdeen.

Everybody worked very hard to give me the kitchen i wanted and worked long hours to finish it quickly. The results are excellent and i would have no hesitation recommending you to anyone.

Wright. Aberdeen

We would like to sincerely thank everyone involved in our kitchen. The quality is excellent and was done very quickly with little mess. Many thanks

Greene. Aberdeen

We would like to thank you very much for an excellent job with our kitchen. The attention to detail was perfect and nothing was too much trouble. We will have no hesitation in recommending you to our friends.

Caroline York

Thanks for all your efforts we are delighted with the end result.

Robertson. Penrith

I am very happy to say; we have got what we ordered a high spec Pronorm kitchen at a very good price(4k on units), John was excellent in helping us plan exactly what we needed and discussing options. The only issues we had were sometimes communication on delivery etc Everyone was pleasant on the phone, replied to emails and calls but info on the delivery was lacking and vague, and sometimes it was a little hard to get hold of individuals. But looking in our kitchen now we are over the moon, every item arrived in perfect condition and the quality is superb.